I’ve worked in a software development environment for over 20 years. I’m responsible for a team of 8 technical writers across 5 locations working on 4 main projects and over a dozen side projects.
In this role, I’m accountable for my team reaching their performance goals and delivering an outstanding customer experience. I work closely with the directors in our Experience Design organisation to make sure content is considered a key component of the customer journey.
So that I can still relate to the challenges my team face, I also write customer content for several software projects. This requires close working with developers, business analysts, and support teams to create valuable content.
Check out my LinkedIn profile.

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